Hauler provides a comprehensive range of services, including:
- Freight Forwarding: Transporting goods from the seller to your specified address.
- Warehousing: Temporary storage of goods before shipment.
- Quality Control: Inspection of products before shipping to ensure they meet your requirements.
- Order Consolidation: Combining multiple orders into one shipment to reduce shipping costs.
- Customs Assistance: Handling customs documentation and clearance procedures.
- Shipping Options: Multiple shipping methods, including express, standard, and economy options.

Costs include:
- Service Fee: A fee for the freight forwarding services provided.
- Shipping Fee: Calculated based on the weight, size, and destination of the shipment.
- Customs Fees: Any applicable duties and taxes for international shipments.
- Optional Services Fees: Fees for additional services like quality control or order consolidation.

To place an order:
1. Select Products: Choose items from partner platforms.
2. Create Order: Log into Hauler, enter product details, and confirm your order.
3. Payment: Pay the necessary fees for the service.
4. Shipping: Provide your shipping address and select your preferred shipping method.
5. Track Order: Monitor your shipment via the Hauler platform until it arrives.

You can select products from various online marketplaces, such as Taobao, by copying the product URL and pasting it into the Hauler platform. Verified Hauler Agents will assist in purchasing and shipping these items to you.

Steps include:
1. Login: Access your Hauler account.
2. Product Entry: Enter product URLs and details.
3. Confirm Order: Review and confirm the items to be purchased.
4. Payment: Pay the required fees.
5. Order Processing: Verified Hauler Agents will process your order, purchase the items, and prepare them for shipment.

You can check the status of your order by logging into your Hauler account and navigating to the 'Order Status' section, where real-time updates are provided.

You can track your shipment using:
- Hauler Tracking: Real-time updates available on the Hauler platform.
- Carrier Tracking: Use the tracking number provided by the carrier to track directly on their website.

Refunds can be requested for:
- Order Cancellations: If the order has not been shipped.
- Non-delivery: Claims must be filed within the specified period.
- Major Defects: Submit a claim with evidence to Hauler’s customer support.
Refunds will be processed within 14 days upon verification.

All Verified Hauler Agents offers free storage until all items in the order have arrived and are ready to ship.

Shipping fees are calculated into the items based on historical data and image identification AI for categorization and weight estimation. This lets us provide a more seamless user experience where only one payment is required.

You can submit a delivery request once:
- The ordered item(s) has arrived at the Verified Hauler Agents warehouse.
- The items have passed the inspection (if applicable).

Processing times vary depending on the service selected:
- Standard Service: 1-3 business days.
- Express Service: Same-day processing if the order is placed before noon.
- Complex Orders: May take longer depending on the items and services required.

Provide your shipping address during the order creation process. Ensure accuracy, as errors can lead to delivery issues.

Service fees and shipping fees are paid at the time of order creation, along with the cost of purchasing the goods.

Key terms include:
- Liability Limitations: Hauler is not responsible for issues beyond its control, such as shipping delays or customs issues.
- Compliance: Users must ensure their shipments comply with all legal regulations.
- Refund Policy: Cancellation of order before purchase: if you want to cancel your order shortly after making the first payment, you can request to cancel all items in your order and then cancel all orders and request a refund directly in the ordering system. In this case, if no goods have been sent by the seller, a full refund will be issued within 3 days from the date of request;

Cancellation of order or item prior to international shipment: if any or all items are purchased and shipped by Seller, you may request that the order or certain items be canceled only by providing a valid reason for cancellation. If the item meets the characteristics described by the seller and corresponds to your request (color, size, configuration, etc.) and there are no defects, such item is not directly eligible for return and refund. We will contact the sellers and discuss the possibility of returning goods. Upon agreement with all sellers, we will return the goods to the respective sellers and get money back from them. The refund will be issued based on the amount of the initial payment, 35RMB extra service fee and any shipping costs incurred during the return of goods to taobao sellers ;

Non-delivery of order: due to some postal issues, you may not receive your package. In this case, we recommend that you contact us for assistance. Non-delivery claims must be submitted within 45 days of the delivery date for EMS and 60 days for Air Mail by contacting online support. If the postal company accepts that the package is lost, they will issue a refund and we will transfer the refund to your account;

Major defects: although all products are carefully checked before delivery, unexpected defects may occur. Such questions must be submitted by contacting online support and submitting information for customer service approval. We reserve the right to check information about this error or defect within 14 days. If the fact of our error is accepted, the refund will be issued to the customer, OR, at the customer's option and if we are able to do so, a replacement of the product may be offered. In the event of a mistake in color , size or configuration, and a refund is requested, the item must be returned to us in new condition with original labeling and packaging at the customer's expense; otherwise only refund of commission for such item is offered. Please note that additional information (ie images of items, images of package packages, etc.) may be requested by our customer service to confirm the problems with the item and our mistake. Failure to provide such information in a timely manner may result in a delayed resolution of the problem. Refusal or failure to provide information will result in your inability to qualify for a refund;

Product not as described: such problems should be reported to customer service by contacting online support within 3 days from the date of package delivery. Clear evidence must be provided proving that the purchased product is not as described on Taobao.com, Weidian.com ( or other website). Complaints based solely on the customer's false expectations or wishes are not fulfilled.

Please note that we bear no responsibility and therefore do not satisfy any refund/return/exchange requests based on customer's expectations, standard size difference, false color perception, delivery delay, quality of goods purchased from low-rated sellers and defects appeared after using the product. We do not guarantee that the goods you order via Hauler.se are error-free, correct or complete. Our customer service is always eager to help you and deliver highly professional support in a timely manner. Thank you for using our service. Refund requests are accepted via online support within one week of order delivery. You should accompany this request with detailed and substantiated reasons why you are requesting a refund. Please ensure that your request does not conflict with our Terms of Service. If we decide to change our refund policy, we will post those changes on this page.

Yes, Hauler offers guides and tips on selecting products from partner platforms. You can access these guides directly on the Hauler platform.

Hauler uses advanced security protocols to protect your information and ensures it is not shared with unauthorized parties.
Read the following to learn more about our privacy policy and how we treat personally identifiable information collected from our visitors and users.

What information do we collect? We collect information from you when you register on our site or place an order.

When you order or register on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.

What do we use your information for? All information we collect from you will be used to:

Manage your orders: Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Keep you updated: The email address you provide for order processing will only be used to send you information and updates pertaining to your order.

How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All provided sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and must keep the information confidential.

Your private information (credit cards, finances, etc.) is not stored on our servers.

Do we use cookies? Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Therefore, we will not distribute your personal information to outside parties without your consent.

All users of our site may make changes to their information at any time by logging into their account.

Refunds and returns Please also visit the refunds and returns policy section at https://hauler.se/terms

Your consent By using our site, you consent to our privacy policy.

Operators can manage shipments by:
- Dashboard: Viewing and managing all active shipments.
- Order Updates: Providing real-time updates on order status.
- Customer Support: Handling customer inquiries through the Hauler platform.

Operators can use the tracking tools provided in the Hauler system to monitor shipments from dispatch to delivery.

Best practices include:
- Prompt Responses: Aim to respond to all inquiries within 24 hours.
- Clear Communication: Provide clear and accurate information.
- Problem Resolution: Actively work to resolve issues and escalate when necessary.

Hauler accepts:
- Credit/Debit Cards
- Online Payment Services (e.g., Stripe, Local Payment Methods)
- Digital Wallets

Invoices are generated automatically after the completion of each service and is sent to the billing email.

- Service Fees: Paid during order creation.
- Shipping Fees: Calculated into the items based on historical data and image identification AI for categorization and weight estimation, allowing for only one payment.
- Storage Fees: Free until shipped unless an anomaly occurs, in which case the agent will contact you.

Hauler Agents use the following shipping lines:
- YUN Express
- Yanwen
- 4PX
- EMS
- EUB

Delivery times vary based on the shipping line used:
- YUN Express: 5-10 business days.
- Yanwen: 7-15 business days.
- 4PX: 7-15 business days.
- EMS: 15-30 business days.
- EUB: 15-30 business days.

Yes, Hauler can handle special and oversized freight. Please contact customer support to discuss specific needs.

To set up an account:
1. Visit Hauler Website: Click on the 'Sign Up' button.
2. Enter Details: Provide your name, email, and create a password.
3. Verify Email: Confirm your account via the email verification link.
4. Complete Profile: Add shipping and payment details.

You can manage your account by:
- Updating Information: Edit your personal, shipping, and payment details.
- Order History: View and track your past orders.
- Security Settings: Change your password and enable two-factor authentication.

Hauler uses:
- Encryption: Protects your personal and financial data.
- Two-Factor Authentication: Adds an extra layer of security.
- Regular Audits: Ensures the integrity of the Hauler platform.

To purchase:
1. Select Items: Choose products from partner platforms.
2. Submit Order: Paste the product URL into Hauler’s platform and confirm details.
3. Payment: Pay for the items, shipping and service fees.
4. Shipping Arrangement: Your Verified Hauler agent will handle the rest, including purchasing, storage and shipment.

Yes, Hauler offers item consolidation to save on shipping costs. You can choose to combine orders when creating your shipping request.

Yes, Hauler provides quality control services to inspect products for defects before shipping. This is an optional service that can be selected during order creation.

To file a claim:
1. Contact Support: Reach out to Hauler customer service within 72 hours of receiving your package.
2. Provide Evidence: Submit photos or documentation of the issue.
3. Claim Processing: Hauler will review your claim and determine the appropriate action, such as a refund or replacement.

Refunds are available for:
- Order Cancellation: Before the items are purchased by your agent.
- Non-delivery: When the package is lost during shipping.
- Major Defects: Verified defects or incorrect items received.
Returns
Since Hauler offers services, we do not make refunds when the order is complete and all goods have been shipped. As a customer, you are responsible for understanding this when ordering on our site. However, we recognize that exceptional circumstances may occur with regard to the nature of the product you are purchasing or with the delivery of the order. Therefore, we are honoring the refund request for the following reasons:

Cancellation of order before purchase: if you want to cancel your order shortly after making the first payment, you can request to cancel all items in your order and then cancel all orders and request a refund directly in the ordering system. In this case, if no goods have been sent by the seller, a full refund will be issued within 3 days from the date of request;

Cancellation of order or item prior to international shipment: if any or all items are purchased and shipped by Seller, you may request that the order or certain items be canceled only by providing a valid reason for cancellation. If the item meets the characteristics described by the seller and corresponds to your request (color, size, configuration, etc.) and there are no defects, such item is not directly eligible for return and refund. We will contact the sellers and discuss the possibility of returning goods. Upon agreement with all sellers, we will return the goods to the respective sellers and get money back from them. The refund will be issued based on the amount of the initial payment, 35RMB extra service fee and any shipping costs incurred during the return of goods to taobao sellers ;

Non-delivery of order: due to some postal issues, you may not receive your package. In this case, we recommend that you contact us for assistance. Non-delivery claims must be submitted within 45 days of the delivery date for EMS and 60 days for Air Mail by contacting online support. If the postal company accepts that the package is lost, they will issue a refund and we will transfer the refund to your account;

Major defects: although all products are carefully checked before delivery, unexpected defects may occur. Such questions must be submitted by contacting online support and submitting information for customer service approval. We reserve the right to check information about this error or defect within 14 days. If the fact of our error is accepted, the refund will be issued to the customer, OR, at the customer's option and if we are able to do so, a replacement of the product may be offered. In the event of a mistake in color , size or configuration, and a refund is requested, the item must be returned to us in new condition with original labeling and packaging at the customer's expense; otherwise only refund of commission for such item is offered. Please note that additional information (ie images of items, images of package packages, etc.) may be requested by our customer service to confirm the problems with the item and our mistake. Failure to provide such information in a timely manner may result in a delayed resolution of the problem. Refusal or failure to provide information will result in your inability to qualify for a refund;

Product not as described: such problems should be reported to customer service by contacting online support within 7 days from the date of package delivery. Clear evidence must be provided proving that the purchased product is not as described on Taobao.com, Weidian.com ( or other website). Complaints based solely on the customer's false expectations or wishes are not fulfilled.

Please note that we bear no responsibility and therefore do not satisfy any refund/return/exchange requests based on customer's expectations, standard size difference, false color perception, delivery delay, quality of goods purchased from low-rated sellers and defects appeared after using the product. We do not guarantee that the goods you order via Hauler.se are error-free, correct or complete. Our customer service is always eager to help you and deliver highly professional support in a timely manner. Thank you for using our service. Refund requests are accepted via online support within one week of order delivery. You should accompany this request with detailed and substantiated reasons why you are requesting a refund. Please ensure that your request does not conflict with our Terms of Service. If we decide to change our refund policy, we will post those changes on this page.

Hauler offers ongoing support for:
- Tracking issues.
- Claims and disputes.
- Shipping inquiries.

Users can find products by browsing partner platforms like Taobao and using the Hauler platform to select items. These products can then be shared using unique referral links to earn credits.

Users can share unique referral links of the products they have selected through the Hauler platform. When someone makes a purchase using your link, you earn credits that can be redeemed for discounts on future shipments.

Users can create a favorites collection on the Hauler platform and share it with others. When someone purchases an item from your shared collection, you earn credits that can be used towards discounts on shipping fees and other services.

General inquiries are covered in this FAQ. If you have further questions, you can contact Hauler customer support via email or agent chat.

For detailed inquiries, refer to the relevant sections of this FAQ or reach out to customer support for personalized assistance.

Important updates will be:
- Posted on Hauler’s website.
- Emailed to registered users.
- Displayed in your account dashboard.

To join:
1. Register: Sign up for an affiliate account on the Hauler platform.
2. Share Links: Promote Hauler’s services using your unique referral links.
3. Earn Commissions: Receive commissions for every successful sale.

Benefits include:
- Commission Earnings: Earn a percentage of the service fees from referred customers.
- Exclusive Bonuses: Affiliates may receive special bonuses and rewards on Hauler services.
- Support: Dedicated affiliate support for optimizing your referrals.

- **No Spamming:** Affiliates must not engage in spamming or misleading promotions. This includes unsolicited emails, messages, or any form of mass communication that could be perceived as spam. All promotional activities must be conducted in a manner that respects the recipient’s consent and legal regulations.

- **Accurate Representation:** Affiliates must ensure that all promotions, advertisements, and communications accurately and truthfully represent Hauler’s services. Misleading claims, false advertising, or deceptive practices are strictly prohibited. All promotional content must be clear, factual, and reflective of the actual services provided by Hauler.

- **Strict Legal Compliance:** Affiliates are required to comply with all applicable local, national, and international laws, regulations, and Hauler’s terms of service. This includes, but is not limited to:
- **Consumer Protection Laws:** Ensuring all marketing practices are fair and transparent.
- **Advertising Standards:** Adhering to all guidelines set by advertising authorities to ensure ethical promotion.
- **Data Privacy Laws:** Complying with data protection regulations, such as GDPR, CCPA, and other relevant laws in your jurisdiction, particularly when handling or processing personal data.
- **Intellectual Property Laws:** Respecting all intellectual property rights, including those related to Hauler’s trademarks and branding materials.
- **Tax Compliance:** Affiliates are responsible for understanding and fulfilling their tax obligations related to earnings from the affiliate program. This includes reporting income to relevant tax authorities and paying any taxes owed. Hauler will not withhold taxes on behalf of affiliates unless required by law. Affiliates should consult with a tax professional to ensure full compliance with their tax responsibilities.
- **International Trade Laws:** If applicable, affiliates must ensure compliance with any laws related to international trade, such as export controls and sanctions.

- **Use of Hauler’s Branding:** Affiliates are granted a limited, non-exclusive license to use Hauler’s trademarks, logos, and other branding materials solely for the purpose of promoting Hauler’s services under the affiliate program. Affiliates must not alter, distort, or misuse Hauler’s intellectual property in any way. Unauthorized or inappropriate use of Hauler’s branding will lead to termination and possible legal action.

- **Prohibited Marketing Practices:** Affiliates must avoid prohibited marketing practices, including but not limited to:
- Misrepresentation of products or services.
- Use of clickbait or misleading headlines.
- False claims about earnings, benefits, or features of Hauler’s services.
- Unsolicited commercial messages (spam).
- Use of bots or automated tools to increase traffic or generate clicks.
- Engaging in any practices that could be construed as fraudulent, unethical, or illegal.

- **Transparency in Disclosures:** Affiliates must clearly disclose their affiliate relationship with Hauler in all promotions, as required by law. This includes making it clear that they may earn commissions on sales generated through their referral links. Failure to disclose this relationship may result in legal penalties and termination from the affiliate program.

- **Respect for User Privacy:** Affiliates must respect the privacy of users and must not collect, store, or use personal data without the user’s informed consent. All data handling must comply with applicable data protection laws, including GDPR, CCPA, and other relevant privacy regulations. Affiliates are prohibited from sharing or selling any user data they obtain through the affiliate program.

- **Reporting and Accountability:** Affiliates must provide accurate reports of their promotional activities and traffic sources. Hauler reserves the right to request proof of compliance with these program rules and to audit affiliate activities to ensure adherence to the terms of the program. Affiliates must maintain accurate records of their earnings, expenditures, and tax filings related to the affiliate program.

- **Indemnification and Liability:** Affiliates agree to indemnify and hold Hauler harmless from any claims, damages, liabilities, or expenses arising from their actions, omissions, or breaches of the affiliate agreement. This includes, but is not limited to, any legal fees or costs associated with defending against claims related to the affiliate’s marketing activities or tax obligations. Hauler’s liability to affiliates is limited to the amount of commissions earned through the program, and Hauler is not responsible for any indirect, incidental, or consequential damages.

- **Consequences of Non-Compliance:** Failure to comply with these program rules may result in disciplinary actions, including warnings, suspension, or termination from the affiliate program. In cases of serious or repeated violations, Hauler reserves the right to take legal action, seek compensation for damages, and report non-compliance to relevant legal or regulatory authorities. Affiliates who are terminated for non-compliance may also forfeit any unpaid commissions.

- How do I get started with Hauler? Start by creating an account and browsing the services offered.
- What is the cost of using Hauler? Costs vary based on the service selected. See the 'Cost and Fees' section for details.

- Can I buy products from any website? Hauler partners with specific platforms. Check with customer support for a list of supported websites.
- How do I know if my order has been placed? You will receive a confirmation email and can check your order status in your account.

- What should I do if my package is lost? File a claim with Hauler support, providing all necessary details and evidence.
- How long does it take to process a refund? Refunds are typically processed within 14 days after verification.

Company Information

Hauler | Your Trusted China Freight Forwarding Agent

Legal Entities

Fulfillment Services Provided By:
Happyship Fulfillment International Limited

Company Registration No.: 3313693
Registered Office: 17/F, Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong

Platform Management By:
XenCommerce Technologies OÜ

Company Registration No.: 16780520
Registered Office: Tornimäe tn 5, 10145 Tallinn, Estonia
Overview

Happyship Fulfillment International Limited operates Hauler, an intermediary agent platform specifically designed to streamline the process of purchasing and shipping products from China. Our platform acts solely as a facilitator, connecting clients with our extensive network of trusted partner fulfillment agents.

Clients begin by submitting their order information through Hauler, after which we forward these details to partner fulfillment agents who specialize in handling, packaging, and shipping products according to the specified requirements. This approach ensures that each order is processed efficiently and with the utmost care , tailored to meet the unique needs of each client.

Hauler operates strictly as an intermediary agent and does not directly engage in the sale of products. We do not hold inventory, nor do we have affiliations with the sellers. Our primary role is to manage the platform, ensuring a smooth and reliable channel for transactions between buyers and fulfillment services. By focusing exclusively on managing the platform, we provide a critical service that simplifies the complexities of international commerce, making it more accessible for individuals.

Our commitment extends beyond simply forwarding orders. We actively monitor the fulfillment process to ensure that our partners adhere to our high standards for service delivery. This oversight helps mitigate potential issues related to product shipping and fulfillment, providing a seamless experience for our clients.

Through Hauler, Happyship Fulfillment International Limited offers a robust solution for individuals looking to navigate the intricacies of buying and shipping from overseas markets efficiently. Our platform not only facilitates commerce but also builds bridges between global markets and our clients, enhancing connectivity and operational efficiency in international trade.

- How do I add funds to my account? Use the payment options available in your Hauler account dashboard.
- What is the refund policy? Refunds are issued based on specific conditions outlined in the refund policy.

- How do I earn points? Points are earned with each completed shipment and through referrals.
- What are the benefits of higher service levels? Higher levels may offer discounts, priority service, and exclusive offers.