Terms Of Service

Terms of Service

Please read the Hauler Service Terms carefully and ensure that You fully understand these terms before registering as a user. Please read carefully and choose to accept or not accept Hauler Service Terms, especially the terms of exemption or limitation of liability, governing law, and dispute resolution. Unless You accept these Hauler Service Terms, You have no right to register, log in, or use the services of Hauler. Your registration, login, and use will be deemed as acceptance of the Hauler Service Terms, and You agree to be bound by these terms.

The Hauler Service Terms set forth the rights and obligations of Hauler and You with respect to the Hauler Services (the “Services”). These Hauler Service Terms may be updated by Hauler at any time. Once published and publicized, the updated Hauler Service Terms will replace the original terms without prior notice. You may refer to the latest version of the Hauler Service Terms on the Hauler platform. You are also advised to keep abreast of the updated Hauler Service Terms to avoid unnecessary misunderstanding and disputes. After the modification of Hauler Service Terms, if You do not accept the modified terms, please immediately stop using the Services provided by Hauler, and Your continued use of the Services provided by Hauler will be deemed to have accepted the modified Hauler Service Terms.

1. Scope of application of the terms of service

The ownership and operation rights of the relevant registered user services belong to “Happyship Fulfillment International Limited” and the services provided must be implemented in accordance with the service regulations, terms, and operating specifications issued by it, and it also represents that the relevant users and Hauler have reached agreement and accepted all its terms of service.

2. Information collection and use

When You use Hauler’s services, Your personal information that we may need to collect and use includes the following two types:

  1. In order to provide You with the basic functions of our services, You must authorize us to collect and use the necessary information. If You refuse to provide the corresponding information, You will not be able to register, log in, or use our services normally ;

  2. In order to provide You with additional functions of our services, You can choose to individually agree or disagree with the information we collect and use. If You refuse to provide it, You will not be able to use the relevant additional functions normally or achieve the functional effects we intend to achieve, and will not affect Your use of our basic functions.

We protect Your right to know and right to choose in the process of installation or use in accordance with laws. During Your use of Hauler service, services involving functions provided on Your devices shall be subject to Your prior consent. Upon Your confirmation, Hauler has the right to enable necessary auxiliary functions such as collecting geographical locations, reading contact books, using cameras, and enabling recording services.

The information collected and used shall include but not be limited to the user’s name, contact information, and other basic information, and the user agrees that the use of such information shall be subject to the provisions of Article 3 “User Information Protection”.

3. User Information Protection

We will not disclose or disclose Your personal information to third parties unless:

  1. Sharing necessary to fulfill legal obligations;

  2. Sharing with Your consent;

4. User rights and obligations

  1. You have the right to log in to the Hauler website and review, correct, and supplement Your personal information.

  2. You have the right to contact online customer service and request to cancel Your account. After You voluntarily cancel Your account, we will stop providing services for You and delete or anonymize Your personal information according to the requirements of applicable laws.

  3. In some business functions, we may only make decisions based on non-human automatic decision-making mechanisms including algorithms. If these decisions affect Your legitimate rights and interests, You can contact us through customer service.

  4. All information You provide to Hauler shall be true, accurate, and not misleading.

1. All information You provide to Hauler shall be true, accurate and not misleading. You understand and agree that You are obligated to maintain the authenticity and validity of the information You provide.

2. You may not use Your registered account or Hauler services to create, upload, copy, publish or disseminate content that interferes with the normal operation of Hauler or infringes the legitimate rights and interests of other users or third parties.

3. You may not copy, sell, resell, or use for any other commercial purpose any part of the Hauler Services or the content used or obtained by Hauler Services.

4. You are solely responsible for the authenticity, legality, accuracy, and validity of any information transmitted using Your Hauler account or Hauler services. Any legal liability in connection with any information transmitted by You shall be borne by You and shall not be related to Hauler. You shall indemnify Hauler or any third party for any damage caused thereby, and Hauler reserves the right to hold relevant users and users liable.

5. You are responsible for the results of all actions under Your account (including but not limited to signing various agreements online, publishing information, purchasing goods and services, and disclosing information).

6. Storage of information: “Hauler” does not set an upper limit on the amount of information transmitted. We have taken reasonable and feasible security protection measures in line with industry standards to protect Your information and prevent personal information from unauthorized access, public disclosure , use, modification, damage or loss. In addition, please properly protect Your personal information, only provide it to others when necessary, and do not believe in trading through other trading tools, so as to avoid information theft or even online fraud.

5. Exemption from liability:

  • 1. The product information provided by Hauler will restore the real situation as much as possible. However, due to the influence of various factors such as the surrounding environment, shooting angle, equipment differences, and other factors during the shooting of the product, we cannot guarantee that the product will be real. exactly the same.

  • 2. Hauler purchases the designated products according to the platform designated by the user. If the platform designated by You shows out of stock, has changes in price, untimely delivery, inconsistency between the real commodities and the commodity information on the website, abnormal goods , or other irresistible factors resulting in that the normal purchase cannot be completed, we will communicate with You in time. “Hauler” will not be held responsible for any loss caused to You.

  • 3. If the products purchased by Hauler for You involve after-sales (such as missing products, damage, defects, etc.), we will deal with them in time for You.

  • 4. Hauler shall not be held liable for any loss or consequence caused by Your active disclosure of Hauler account or Your attack or fraud by others. You shall seek compensation from the infringer through judicial remedy or other means.

6. Prohibited acts:

  • You cannot use the Hauler service for the following activities:

    (1) Violation of any law, regulation, decree, or regulation.

    (2) In connection with transactions involving:

    (a) narcotics, steroids, certain regulated drugs or other products that may endanger consumer safety;

    (b) drug paraphernalia;

    (c) cigarettes;

    (d) unlicensed marijuana or other psychoactive plants;

    (e) Nutrition, Vitamins, Supplements, Herbs, Natural health products based on subscriptions;

    (f) Items that instigate, induce, facilitate or direct others to engage in illegal activities;

    (g) stolen items, including digital and virtual items;

    (h) Items that incite hatred, violence, racial or other forms of prejudice or exploit criminal activity;

    (i) is considered obscene;

    (j) items that infringe or violate any copyright, trademark, publicity or privacy or any other proprietary rights under the laws of any jurisdiction;

    (k) certain pornographic items or services;

    (l) ammunition, weapons or certain weapon parts or accessories, or

    (m) Certain weapons or knives regulated by applicable law.

    (3) In connection with the following transactions:

    (a) Displaying personal information of a third party violates applicable law;

    (b) support pyramid schemes, Ponzi schemes, matrix schemes, other get-rich-quick schemes or certain multi-level downline schemes;

    (c) transactions related to the purchase of annuity or lottery contracts, advance deposit purchase systems, offshore banking, or transactions to finance or refinance credit card-funded debt;

    (d) sell certain items before the seller has control or possession of the items;

    (e) payment processors collect payments on behalf of merchants;

    (f) in connection with the sale of travelers checks or money orders;

    (g) involves a currency exchange or check cashing business;

    (h) involves certain credit repair or debt settlement services, credit card transactions or insurance activities, or

    (i) involves making or receiving payments in connection with bribery or corruption.

  • You are legally responsible for Your actions in using Hauler’s Services. You shall bear legal liability in the form of, but not limited to, compensation for the infringed party, and after Hauler first assumes legal liability for administrative punishment or infringement damages caused by the user’s actions, You shall pay Hauler an equal amount of compensation and other losses incurred by Hauler thereof.

7. Liability for compensation:

  • 1. If Hauler and/or its affiliates suffer losses as a result of Your actions (including direct economic losses, loss of goodwill and indirect economic losses such as compensation, settlement, attorney’s fees, preservation insurance, legal costs, and so on), You shall indemnify Hauler and/or its affiliates for all such losses.

  • 2. If Hauler and/or its affiliates are subjected to a third party (including but not limited to Taobao, 1688 and other platform sellers) claim as a result of Your actions, Hauler and/or its affiliates may recover all losses from You after assuming obligations such as monetary payment to the third party.

8. Governing law and Jurisdiction:

  • 1. This Service Agreement, along with any other separate arrangements through which we provide services to you, shall be interpreted, governed, and construed in accordance with the laws of the People’s Republic of China.

  • 2. Should any disputes arise from or relate to your utilization of Hauler’s Services, both parties shall endeavor to resolve the matter amicably through mutual negotiation. In the event that a resolution cannot be reached through such negotiations, either party reserves the right to seek legal recourse in the competent courts of the Wan Chai District, Hong Kong, China. These Terms are signed in the Wan Chai District, Hong Kong, within the People’s Republic of China.

9. Service: Hauler stands as a specialized intermediary platform, streamlining the process for users to place orders from renowned platforms like Taobao.com and Tmall.com. It’s imperative to underscore that Hauler does not engage in direct product sales. Our primary commitment is to offer users an efficient avenue to source items based on their exact directives. Once the orders are placed, they are routed to fulfillment agents that have undergone rigorous vetting by Hauler, ensuring quality and reliability. To further assist our users, our website features links to pertinent third-party websites, such as Taobao.com, 1688 and all other platforms.

10. User Responsibility and Favorites List:



Hauler does not hold responsibility for any items or products that users order or save to their “favorites” list. Users are solely responsible for ensuring the legality, safety, and appropriateness of information they choose to submit for fulfillment, or save to the favorite list. Hauler is purely a platform and does not endorse or validate any items users choose to interact with. that users order or save to their “favorites” list. Users are solely responsible for ensuring the legality, safety , and appropriateness of information they choose to submit for fulfillment, or save to the favorite list. purely a platform and does not endorse or validate any items users choose to interact with.

11. Transaction Security:



All payments you make for our services are made through a secure gateway using any credit card. We do not retain or store any credit card information.

12. Delivery:



Domestic delivery takes an average of 3-5 days to arrive at our warehouse. However, there may be instances where domestic delivery takes longer than anticipated. If such a delay occurs, clients have the right to request a refund based on the delay. International delivery time does not depend on Hauler, and we cannot guarantee delivery time.

  • Below is the average delivery time for international shipping:

    • Air Mail (China Post Air Mail): 14 – 40 days.
    • EMS (China Post): 7 – 28 days
    • EUB: 7-28 days
    • YanWen Mail: 5-15 days
    • Yun Express: 5-14 days

  • The delivery time depends on the destination country, especially the speed of the local customs clearance and local postal services. However, the time of arrival is not dependent on us, and we are not responsible for any delivery delays. Clients are encouraged to keep track of their packages and inform us immediately of any unexpected delays.

Returns

Since Hauler.se offers services, we do not make refunds when the order is complete and all goods have been shipped. As a customer, you are responsible for understanding this when ordering on our site.

However, we recognize that exceptional circumstances may occur with regard to the nature of the product you are purchasing or with the delivery of the order.

Therefore, we are honoring the refund request for the following reasons:

  • Cancellation of order before purchase: if you want to cancel your order shortly after making the first payment, you can request to cancel all items in your order and then cancel all orders and request a refund directly in the ordering system. In this case, if no goods have been sent by the seller, a full refund will be issued within 3 days from the date of request;
  • Cancellation of order or item prior to international shipment: if any or all items are purchased and shipped by Seller, you may request that the order or certain items be canceled only by providing a valid reason for cancellation. If the item meets the characteristics described by the seller and corresponds to your request (color, size, configuration, etc.) and there are no defects, such item is not directly eligible for return and refund. We will contact the sellers and discuss the possibility of returning goods. Upon agreement with all sellers, we will return the goods to the respective sellers and get money back from them. The refund will be issued based on the amount of the initial payment, 35RMB extra service fee and any shipping costs incurred during the return of goods to taobao sellers;
  • Non-delivery of order: due to some postal issues, you may not receive your package. In this case, we recommend that you contact us for assistance. Non-delivery claims must be submitted within 45 days of the delivery date for EMS and 60 days for Air Mail by contacting online support. If the postal company accepts that the package is lost, they will issue a refund and we will transfer the refund to your account;
  • Major defects: although all products are carefully checked before delivery, unexpected defects may occur. Such questions must be submitted by contacting online support and submitting information for customer service approval. We reserve the right to check information about this error or defect within 14 days. If the fact of our error is accepted, the refund will be issued to the customer, OR, at the customer’s option and if we are able to do so, a replacement of the product may be offered. In the event of a mistake in color, size or configuration, and a refund is requested, the item must be returned to us in new condition with original labeling and packaging at the customer’s expense; otherwise only refund of commission for such item is offered. Please note that additional information (i.e. images of items, images of package packages, etc.) may be requested by our customer service to confirm the problems with the item and our mistake. Failure to provide such information in a timely manner may result in a delayed resolution of the problem. Refusal or failure to provide information will result in your inability to qualify for a refund;
  • Product not as described: such problems should be reported to customer service by contacting online support within 7 days from the date of package delivery. Clear evidence must be provided proving that the purchased product is not as described on Taobao.com, Weidian.com (or other website). Complaints based solely on the customer’s false expectations or wishes are not fulfilled.

Please note that we bear no responsibility and therefore do not satisfy any refund/return/exchange requests based on customer’s expectations, standard size difference, false color perception, delivery delay, quality of goods purchased from low-rated sellers and defects appeared after using the product. We do not guarantee that the goods you order via Hauler.se are error-free, correct or complete.

Our customer service is always eager to help you and deliver highly professional support in a timely manner. Thank you for using our service.

Refund requests are accepted via online support within one week of order delivery. You should accompany this request with detailed and substantiated reasons why you are requesting a refund. Please ensure that your request does not conflict with our Terms of Service.

If we decide to change our refund policy, we will post those changes on this page.