Terms of Service

Please read the Hauler Service Terms carefully and ensure that You fully understand these terms before registering as a user. Please read carefully and choose to accept or not accept Hauler Service Terms, especially the terms of exemption or limitation of liability, governing law, and dispute resolution. Unless You accept these Hauler Service Terms, You have no right to register, log in, or use the services of Hauler. Your registration, login, and/or use of the Hauler platform will be deemed as acceptance of the Hauler Service Terms , and You agree to be bound by these terms.

Effective since: June 16th, 2024 Definition

1.1 Hauler operator: Happyship Fulfillment International Limited (Company No. 3313693) Company address: 17/F, Yam Tze Commercial Building, 23 Thomson Road Wan Chai Hong Kong

1.2 Hauler software: refers to the Hauler platform (including but not limited to: Hauler official website, Hauler app, Hauler WAP official website) that provides information classification, keyword search, and active pushing of product information flow of third-party merchant goods/ services for users to add to their favorites, shopping cart or directly place orders for purchase. The platform also includes an affiliate marketing system and Hauler Favorites collections where users can save and share items.

1.3 Buyer partner: refers to the enterprises, other legal entities, individual entrepreneurs, natural persons, and other entities that provide services on behalf of buying.

1.4 Supplier: refers to enterprises, other legal person organizations, individual businessmen, natural persons, and other subjects that provide goods or services.

1.5 Logistics party: refers to the third-party logistics company that undertakes and provides logistics services.

1.6 Warehouse party: refers to third-party companies, known as “Verified Hauler Partner Agents,” that provide purchasing, warehousing, quality control, fulfillment, and shipping services on behalf of the client.

1.7 User: means a subject such as an enterprise, other legal entity organization, individual businessman or natural person who purchases goods or services from a third party on the Hauler platform.

1.8 Account Number: means the code set or obtained by you for you to log in and use the Hauler Software in the manner provided by the Hauler Software, which may be your cell phone number/email address or other numbers and/or words and/ or combinations thereof edited or set by you in accordance with the rules of the Hauler Software.

1.9 Information: means the information, documents, data relating to the User that you submit to Hauler and that is published through the Hauler Software and/or obtained by Hauler through third parties authorized by you, including but not limited to your name, age, gender, contact information, work/residence address, and other information related to the services/transactions provided by the Hauler Software.

1.10 Account Wallet: means your balance wallet/complimentary wallet within the Hauler Software.

Article 1 Basic Agreement

1.1 Scope of Agreement: In order to more fully define the rights and obligations between you and the Platform, taking into account the industry characteristics of Internet services and frequent product iterations and updates, this Agreement includes other policies, rules, announcements, and statements made by us in accordance with laws and regulations and this Agreement (collectively referred to as “this Agreement” unless otherwise specified). You shall also comply with it.

1.2 Scope of Services: We may provide the Platform Services under this Agreement to you through a variety of functional interfaces, including but not limited to mobile applications (“APP”), PC websites, applets, and other forms. The specific scope of the The functional interface of the Services is subject to our real-time release.

1.3 Modifications and Updates: We have the right to modify this Agreement (including formulating and releasing other policies, rules, and announcements in due course) when necessary in accordance with laws and regulations, and the updated terms of the Agreement will replace the original Agreement and become effective upon the expiration of the period specified by law, and you can check the latest version of the terms of the Agreement on the relevant service page. After the modification of this agreement, if you continue to use the platform services, you are deemed to have accepted the modified agreement. If you do not accept the modified agreement, you have the right to stop using the platform services.

1.4 The platform grants an exclusive and non-transferable license to each type of subject (user, buyer partner, supplier, warehouse using party, and logistics party) for you to use the platform services, and you will enjoy the corresponding services according to the type of subject you choose when you register.

1.5 By registering for and using the Hauler platform, users acknowledge that they have read, understood, and agreed to all terms and conditions outlined in this Agreement. Users further agree to indemnify and hold Hauler harmless from any claims, damages, or expenses arising from their use of the platform, including but not limited to copyright infringement, product defects, and delivery failures.

1.6 Hauler reserves the right to conduct regular compliance checks to ensure that all users and Verified Hauler Partner Agents adhere to the terms and conditions outlined in this Agreement. Non-compliance may result in account suspension, termination, or other appropriate actions as determined by Hauler.

1.7 Subsidiary Roles and Responsibilities: Hauler operates with the assistance of its subsidiary, XenCommerce Technologies OÜ, located at Tornimäe tn 5, 10145, Tallinn, Estonia. XenCommerce Technologies OÜ is responsible for managing compliance, administrative tasks, and certain financial coordination activities. This subsidiary does not engage in the fulfillment, purchasing, warehousing, quality control, or shipping operations of Hauler. All such operations and any related responsibilities remain solely with Happyship Fulfillment International Limited and its Verified Hauler Partner Agents

Article 2 Platform service content

2.1 In the process of your browsing the Platform, we provide you with the functions of information classification, URL search, and active pushing of product information flow of third-party merchants’ goods/services in order to better match your shopping needs. Any goods/service details or pictures obtained from these third-party merchants through API (Application Programming Interface) are only displayed for user convenience. Hauler does not own, host, publish, or have any affiliation with the content displayed. You can add the products/services you are interested in to your favorites, shopping cart, or directly place an order for purchase.

2.2 The Platform provides information intermediary services for buyer partners, suppliers, logistics parties, and warehouse parties, and the legal consequences arising from the legal relationships formed between you and the above parties are not related to the Platform.

2.3 Through the Platform, you can conveniently manage your trading orders, view the status of your orders, bonus, points information, and after-sales situation.

2.4 For the purpose of transaction completion and experience enhancement, the platform will also provide you with more friendly and perfect transaction rules services, and optimize and introduce logistics, payment, delivery, and other third-party services. The legal relationship arising therefrom is formed between you and such third-party service providers and has nothing to do with the Platform.

2.5 You agree and understand that the specific contents, functions, and forms in the Platform are provided by the Platform in real-time according to the actual situation, and we have the right to determine the specific contents, functions, and forms of the Platform services at our own discretion, and to add, change, interrupt and stop the specific contents, functions, and forms of the Platform at our own discretion. The specific content, functions, and forms of the services presented by the platform in real-time shall prevail.

2.6 The Hauler Favorites collections allow users to save and share items. We hold no responsibility for the accuracy, reliability, or completeness of these items or collections. Users are solely responsible for ensuring that any content they share does not infringe on the intellectual property rights of others. Accounts that infringe on our rights, the rights of others, or violate our policies may be banned at our discretion. Users agree to indemnify and hold Hauler harmless from any claims, damages, or expenses arising from their use of the Hauler Favorites collections, including but not limited to copyright infringement, defamation, privacy violations, or any other legal or regulatory issues

2.7 Hauler does not own any warehouses and is not involved in the fulfillment process. Orders placed through the platform are fulfilled by “Verified Hauler Partner Agents,” who are fully responsible for purchasing on behalf of the client, warehousing, quality control, fulfillment, and shipping. Hauler facilitates the submission of product URLs and custom fulfillment instructions by users to these agents through our platform. Hauler shall not be held liable for any copyright issues, product defects, delivery failures, incorrect delivery information submitted by customers, or any other legal matters arising from the actions of the Verified Hauler Partner Agents or the content submitted by users

Article 3 User account rules

3.1 You can follow the instructions on the registration page of the platform to fill in the information and log in through the registered platform account. At the same time, the platform also supports the function of using third-party accounts (such as Google Authentication) to log in. We will jump through the APP or applet interface to obtain your authorization to log in through the third-party account. You may also cancel your authorization at any time by operating on the third-party platform.

3.2 You acknowledge and understand that after you register and log in to the Platform, we will configure and generate your account in the Platform for you, and the ownership of the account configured for you belongs to the Platform, and you only have the right to use it during the term of this Agreement. Without the consent of the Platform, your account is for your personal use only, and account information and permissions may not be transferred, given, loaned, sold, licensed, or rented to a third party or jointly controlled or used with a third party. If your account has the above situation, the platform has the right to require you to re-authenticate your real name and submit information that does not exist in the above situation before the platform makes a decision according to the law. According to the relevant state regulations, the platform can take disposal measures such as restricting functions and suspending services to your account.

3.3 If you transfer, give, borrow, sell, authorize or rent your account information or authority to a third party or jointly control or use it with a third party, so that your account is involved in telecommunication network fraud and constitutes a crime, you will face criminal charges or administrative charges. Please understand and be aware that your use of the authorized third-party account shall be subject to the account management rules of the third-party platform, which you may visit the third-party platform to understand.

3.4 You acknowledge and understand that if different accounts are bound to or associated with the same cell phone number, the same payment account, the same device number or the same delivery information, said different accounts may be considered as associated accounts (ie, the same user), in which case we have the right to merge or force the cancellation of the relevant accounts.

3.5 If you need to cancel your account, you can do so by contacting our customer service. We will provide account cancellation services after verifying your identity and cleaning up your account assets (eg, account amount, coupons, etc.) and confirming that there are no disputes. After account cancellation, this agreement will be terminated, we will stop providing you with any services, and you will not be able to log in and use the platform services through the account, and the relevant virtual rights and benefits associated with the account (including but not limited to user status, virtual points, coupons, and other rights and benefits) will be permanently eliminated. 3.6 The platform will provide you with the responsibility of account security in accordance with the laws and regulations. You are also responsible for keeping the user name and password of your account. If your account may be stolen or lost, you need to notify the Platform immediately, otherwise, you may be responsible for any legal liability arising from such matters. Any use of the platform service login account and login credentials, the platform service as your own operation, the operation of the electronic information generated by the record of the platform service user behavior are valid evidence.

Article 4 Platform Service Specification

4.1 The platform only provides information intermediary services to you, please know and understand that the information on the platform is released by users or service providers, and there may be risks and defects. If you find any problems with the authenticity of the service information on the platform, please notify us and contact us in time, and the platform will verify and take relevant measures to effectively protect your legitimate rights and interests. In view of the limited amount of information and technical capacity of the Platform, the Platform may not be able to fully examine all the relevant contents of the service demand information are accurate, reliable and error-free, if you find any error, please contact the Platform in time.

4.2 Unless otherwise proved, the data of products and transactions etc. recorded and kept by the Platform is the only valid evidence for you to use the Platform Services and to settle the disputed matters based on it

 4.3 In the course of the services, please make sure that you carefully confirm the important matters such as name, price, quantity, model, specification, size or time, content and restrictive requirements of the service demand information provided by the service provider, and verify the contact address, telephone number and consignee information of the service provider or the client of the service provider when taking orders. If you fill in the service provider is not you, the legal consequences arising from the behavior and meaning of the consignee shall be borne by you. You promise to accept the order as your approval that all information contained in the order is correct and complete.

4.4 You agree to abide by the principle of honesty and credit in the process of using the platform services, your order acceptance behavior should be based on real needs, there shall be no cooperation with third parties to implement false services and false evaluation and malicious rights and other acts that disrupt the normal trading order of the platform. If the platform finds that you have (or may have) disturbed the normal trading order of the platform based on the transaction records and other relevant information under your login account, the platform has the right to suspend your permission to accept orders or unilaterally cancel your orders without any legal responsibility to you.

4.5 For purposes of financial management and coordination, certain transactions and services provided on the Platform may be managed by a subsidiary. This subsidiary does not engage in the fulfillment, purchasing, warehousing, quality control, or shipping operations of Hauler. All operations and transactions remain subject to the terms and conditions outlined in this Agreement, and any legal or operational responsibilities are solely those of Happyship Fulfillment International Limited and its Verified Hauler Partner Agents.

4.6 In the event of a dispute between you and a user, supplier, buyer service provider, warehouse party or logistics party in the course of trading on the platform, either party to the dispute shall have the right to choose the following ways to resolve. (1) Independent negotiation with both parties in dispute. (2) Request the dispute mediation service provided by the platform customer service. (3) Request mediation by the consumer protection association or other mediation organizations established by law. (4) Complaining to the relevant administrative department. (5) Arbitration with the arbitration institution in accordance with the arbitration agreement (if any) reached with the disputing party. (6) File a lawsuit with the People’s Court.

Article 5 Code of Conduct

5.1 You undertake to use the Platform Services reasonably and accept this Agreement and other policies, rules, and notices and statements that we may make and publish from time to time.

5.2 Prohibited Conduct: You may use the Platform and the Services within the scope agreed in this Agreement, and you shall not engage in the following conduct:

(1) Using the Platform services beyond authorization or in bad faith.

(2) Using the Platform to publish, transmit, distribute or store content that endangers national security, national unity or social stability, or content that is insulting, defamatory, pornographic, violent, causes anxiety to others or violates any national laws and regulations and policies, or setting screen names or character names containing the above content, publishing, transmitting or distributing illegal advertising information, marketing information and spam, etc.

(3) Using the platform to infringe upon the property rights, intellectual property rights, portrait rights, privacy rights, reputation rights, personal information and other legal rights or interests of others.

(4) Maliciously falsifying or assisting in the falsification of facts, evaluations and other information or data.

(5) To conduct any acts that endanger the security of the computer network, including but not limited to: using unauthorized data or accessing unauthorized servers/accounts; accessing public computer networks or other people’s computer systems without permission and deleting, modifying or adding stored information; attempting to probe, scan or test the “software” without permission “system or network or otherwise commit acts that undermine network security; attempt to interfere with or disrupt the normal operation of the Software’s system or website, intentionally spread malicious programs or viruses and other acts that disrupt and interfere with normal network information services; forge TCP/IP packet names or partial Name; use the platform and services to upload any viruses, Trojan horses, or worms and other content harmful to the health of the network.

(6) Reverse engineering, reverse compiling or disassembling or otherwise attempting to discover the source code and algorithms of the Platform, modify, disable any feature of the Software or create derivative works based on the Software without permission. Remove any proprietary notices or labels from the Platform or documentation, or merge other software with the Platform.

(7) Engage in any conduct that undermines the fairness of the services we provide or otherwise interferes with the normal order of the application, such as active or passive scoring, collusion, use of plug-ins or other cheating software, use of bugs (also known as “exploits” or “flaws”) to obtain improper and illegal benefits, or use the Internet or other means to make the plug-in, cheating software, bugs public. (8) Engage in other acts prohibited by laws, regulations, policies, public order and morality, social morality, and acts that infringe upon the legitimate rights and interests of other individuals, companies, social groups, and organizations. If the platform finds that you implement the above acts or the platform receives a notice from the public security authorities, telecommunications supervisor or the competent department of network information about you, the platform has the right to verify your account, the platform has the right to request you to re-authenticate your real name and require you to submit information to prove that the above acts or the acts in the notice from the competent authorities do not exist, before the platform makes a decision in accordance with the law, according to the relevant state regulations, according to the risk situation, the platform takes disposal measures such as correction by a deadline, restriction of functions, suspension of use, freezing of funds, closure of account, prohibition of re-registration, etc. If you disagree with the decision of the platform, you can appeal to the platform according to the law, and if the platform passes the verification, the platform will lift the relevant measures; if the platform does not pass the verification, and you still disagree, you have the right to claim your rights through legal means.

5.3 Information content specification: In order to create a good network ecology, protect the legitimate rights and interests of citizens, legal persons and other organizations, and safeguard national security and public interests, we will, in accordance with the “National Security Law of the People’s Republic of China”, “Network Security Law of the People’s Republic of China”, “Anti-Telecommunication Network Fraud Law of the People’s Republic of China”, “Internet Information Services Management Measures” and other laws and administrative regulations, consciously practice Socialist core values, create a clear cyberspace, and carry out activities related to the promotion of positive energy, disposal of illegal and undesirable information. Users also promise to abide by the “seven bottom lines” of laws and regulations, socialist system, national interests, legitimate rights and interests of citizens, public order, social morality and authenticity of information.

5.3.1 We encourage you to create, copy, and publish information containing the following contents:

(1) Promoting respectful and considerate interactions with other users and platform agents.

(2) Communicating clearly and politely in all forms of communication.

(3) Showcasing positive behavior, cooperation, and helpfulness within the community.

(4) Promoting core values such as honesty, integrity, and respect for others.

(5) Addressing concerns constructively, providing thoughtful feedback, and helping to build a supportive community.

(6) Encouraging understanding and tolerance of diverse perspectives and cultures.

(7) Other content that reflects kindness, responsibility, and promotes a positive and respectful environment.

5.3.2 We will also take measures in accordance with the law to prevent and resist the production, reproduction, and publication of undesirable information containing the following contents:

(1) The use of exaggerated titles, the content of which is seriously inconsistent with the title. 

(2) Speculation on gossip, scandals, bad deeds, etc.

(3) Inappropriate commentary on natural disasters, major accidents, and other disasters.

(4) Those with sexual innuendo, sexual teasing, etc. that are likely to cause sexual associations.

(5) Showing gore, horror, cruelty, etc. that cause physical and mental discomfort.

(6) Inciting crowd discrimination, regional discrimination, etc.

(7) Promote vulgar, vulgar, vulgar content.

(8) May trigger minors to imitate unsafe behavior and violations of social morality, induce minors to bad habits, etc.

(9) Other content that has an adverse impact on the network ecology.

5.4 Information content use norms:

5.4.1 Without our written permission, you shall not, on your own or authorize, permit, or assist any third party to do the following with the information content on the Platform:

(1) Copy, read, adopt the information content of the Platform for any kind of commercial use. 

(2) Unauthorized editing, collating, and arranging the information content of the Platform and related services and then displaying it in channels other than the source pages of the Platform and related services.

(3) Adopting improper ways to generate traffic, reading or transaction guidance, transfer, hijacking, and other adverse effects on the information content of the Platform and related services by itself or assisting third parties.

5.5 Service Specification:

5.5.1 You undertake and guarantee that you are a legal person, an unincorporated organization, or a natural person (a natural person who is at least eighteen years of age and has full civil capacity and civil rights capacity in accordance with the relevant laws and regulations) who is entitled to exercise this Agreement.

5.5.2 You undertake and warrant that you have all the legal rights (such as the qualification certificate to undertake the Order Business) and capacity to enter into and perform this Agreement and that the obligations under this Agreement shall be legal, valid, and binding on you and enforceable against you in accordance with this Agreement. The formation and performance of this Agreement shall not constitute a breach or violation of any document, contract, or applicable law.

5.5.3 You undertake that your funds are legal, safe, and your own funds and that there are no funds derived from illegal business practices such as dishonest operations, fraudulent customer funds, or theft, bribery, misappropriation, and misappropriation of company property, drug crimes, crimes of organizations of a triad nature, crimes of terrorist activities, smuggling crimes, corruption and bribery crimes, crimes against the order of financial management, financial fraud crimes, etc., and that there is no money laundering Acts to disguise the illegal source of their funds and obtain illegal gains. No large cash transactions, suspicious transactions, or terrorist financing transactions related to money laundering are involved.

5.5.4 When the public security authorities, telecommunication authorities, network information authorities, etc. handle telecommunication network fraud cases to the platform to retrieve evidence and request the platform to provide technical support and assistance, the platform submits your relevant information to the above authorities in accordance with the Law of the People’s Republic of China on the Protection of Personal Information, the platform does not need to notify you and obtain your consent.

5.5.5 The relationship between you and the Platform is that of information intermediary; other than that, there is no other legal relationship between the two parties. The information communication or other behaviors between the Platform or the employees of the Platform and the affiliates of the Platform and you will not change the information intermediary relationship between the two parties. The legal relationship between you and the user, buyer partner, supplier, logistics party, and warehouse party through the platform and the corresponding legal consequences have nothing to do with the platform, and you shall not extract complaints or lawsuits to the platform in any form. In the disputes between you and the user, buyer partner, supplier, logistics party, and warehouse party, you shall not list the platform and the related party as the defendant or the third party; otherwise, the platform has the right to require you or the service provider to pay all costs incurred by the platform as a result (including but not limited to damages, expected losses, loss of goodwill, attorney’s fees, travel expenses, guarantee fees, security fees, and other costs).

Article 6 Personal Information Protection and Privacy Policy

6.1 It is our consistent attitude to respect user privacy and protect the security of your personal information, and the Platform will take reasonable measures to protect your personal information and privacy. We promise that the Platform will not collect or use your personal information beyond what is necessary for the provision of the Services or use the information for purposes other than the provision of the Services, unless we have the consent of the User.

6.2 Security Protection: We will use various security technologies and procedures to establish a sound management system to protect your personal information and privacy from unauthorized access, use, or disclosure.

6.3 Information Use and Disclosure: We have the right to obtain, use, store and share your personal information in an express manner, subject to compliance with laws and regulations. We will not disclose, edit, or reveal your personal information and the non-public content you have stored with us without your authorization.

6.4 You agree that we have the right to collect information about your usage behavior through technologies such as cookies and to freely use the desensitized, purely commercial data when the data is desensitized so that it no longer points to, or is associated with, your personally identifiable information. Of course, you may delete cookies if you prefer, but if you do so, you will need to personally change your user settings each time you visit our site. The general path to delete cookies is currently your browser: “Settings – Clear Data”, or restore/clear your phone system.

6.5 In addition to complying with the Personal Information Protection and Privacy Policy specifically agreed to under this Agreement, we hope that you will carefully and completely read our Privacy Policy, which is specifically tailored to the Platform and published in due course, which will further help to safeguard your personal information.

Article 7 Information or Advertisement

7.1 You agree to allow us to send and display advertising, promotional, or publicity information (including commercial and non-commercial information) to you by ourselves or by third-party advertisers, subject to compliance with laws and regulations, while accepting the services provided by us. If you are not interested in the sent or recommended advertisements or information, you can control the system to show or not show/reduce the display of relevant types of advertisements or information to you based on the relevant technical options provided by us.

Article 8 Intellectual Property Rights and Other Interests

8.1 We have corresponding rights to the materials contained in the Platform that are protected by intellectual property rights or other laws; the intellectual property rights of the overall content of the Platform are owned by us or our affiliates, except for the content that is copyrighted by the user in accordance with the law.

8.2 The intellectual property rights of original information such as text, images, videos, software, and performances published and uploaded by you using the Platform and the Services belong to you (or as otherwise agreed between the third-party content provider and you), but for the purpose of the operation of the Platform, you acknowledge that your publication and uploading of such information is deemed to be a right to use, copy and distribute our licensed intellectual property rights.

8.3 Competing rights and interests in data based on legitimate processing of data, except as otherwise provided by law or regulation, we have independent rights and interests in the use of such data without your consent.

8.4 Content Rights License: To the extent permitted by law or regulation, you agree and authorize us to take any form of legal action against you for infringement of your legal rights and interests (including but not limited to private copying, use, editing, plagiarism, etc.), including but not limited to complaints, lawsuits, and other necessary measures to defend your rights.

8.5 You agree and understand that any content displayed on the Platform, including but not limited to user favorites or shared collections, remains the intellectual property of the original creators. Hauler is not responsible for any infringement that may occur due to the misuse or unauthorized sharing of such content. Users are solely responsible for ensuring that their use of the Platform complies with all applicable intellectual property laws and regulations. Hauler reserves the right to ban accounts that infringe on our rights or the rights of others.

Article 9 Disclaimer

9.1 We do not guarantee the truth, accuracy, and completeness of any information, content, or advertising of others or third parties (collectively, the “Information”) obtained by you from the Platform, except as expressly provided by law. If any entity or individual conducts any act through the above-mentioned “Information”, you should check the authenticity and prevent the risk by yourself. You may be exposed to objectionable, inappropriate, or objectionable content in connection with your use of the Platform and Services, and in no event will we be liable for any such content. We shall not be liable for any direct, indirect, incidental, or consequential damages and liabilities for any transaction or conduct that does not occur directly with us for any reason whatsoever.

9.2 Product Risk and Shipping Risk:

(1) Hauler will use its best efforts to make the orders placed for fulfillment conform to the product descriptions and patterns displayed on the Website. However, products are subject to various factors, such as lighting, color, equipment, and the color difference and resolution of each computer. We cannot guarantee that the information described in the product is exactly the same as the product. Especially for color issues, please refer to the actual item.

(2) Verified Hauler Partner Agents will purchase the product through the URL provided by the user, usually the purchase service is usually completed within 6-15 business days, but Hauler does not make a final commitment (this also depends on the “international shipping method” selected by the user). If the purchase cannot be completed properly due to product out-of-stock, price change, delayed delivery, product anomaly, or other force majeure, we will communicate with the user promptly, but Hauler will not be responsible for damages.

(3) If your purchase involves after-sales service (such as missing, damaged, defective items, etc.), please contact us and apply for after-sales service within 72 hours of receiving the package, after which time it will no longer be accepted.

(4) Hauler is not responsible for the failure of the package to reach the destination due to the user’s reasons, including but not limited to incorrect delivery information provided by the user.

(5) Hauler does not accept any other conditions negotiated between the customer and the merchant, and Hauler’s member customers can only enjoy the rights of “Hauler” promotions and promotions announced on the official website, and no longer enjoy any other rights.

(6) If you use the direct shipping service (purchase the goods yourself), please ensure that your parcel does not contain prohibited items, and the platform will not be held legally responsible if your parcel is seized by customs due to prohibited items.

(7) The platform is only a shopping agent and a delivery agent, and does not bear the risk of destruction and loss of goods.

9.3 In view of the special nature of the Internet service, you understand and agree that we shall not be liable for any loss (including but not limited to loss of property, revenue, data information, or other intangible losses) suffered by you in the following circumstances:

(1) Due to force majeure factors such as typhoons, earthquakes, tsunamis, floods, power outages, wars, terrorist attacks, and other force majeure factors that prevent the normal operation of the platform and service obstacles.

(2) Interruption or delay of the platform and services due to computer viruses, Trojan horses, other malicious programs, hacker attacks, technical adjustments or failures of telecommunications departments and network operating companies, system maintenance, etc.

(3) Interruption, termination, or delay of the Platform and services due to changes in laws and regulations, orders, and rulings of judicial and administrative organs, etc.

9.4 Subsidiary Indemnification: Users acknowledge and agree that Hauler’s subsidiary, XenCommerce Technologies OÜ, is solely responsible for compliance and administrative functions. XenCommerce Technologies OÜ shall not be held liable for any claims, damages, or legal issues arising from product defects, fulfillment errors, delivery failures, or any other operational matters. Any such issues are to be addressed directly with Happyship Fulfillment International Limited and its Verified Hauler Partner Agents.

9.5 Prohibited Goods and Legal Compliance:
Hauler strictly prohibits the purchase, distribution, or any other use of goods or services that infringe on the intellectual property rights of others, or that are classified as dangerous items, chemicals, or other restricted substances. Users are solely responsible for ensuring that the goods and services they purchase through the Hauler platform comply with all applicable laws and regulations of their respective countries. Users agree to indemnify and hold Hauler harmless from any claims, damages, or legal actions arising from the purchase, distribution, or use of infringing goods, dangerous items, chemicals, or other restricted substances. Users are also responsible for ensuring that their purchases comply with the import and export laws and regulations of their country of residence.

Users must ensure that the goods and services they purchase do not fall under any of the following prohibited categories:

1. Alcohol, Drugs, Precursor Chemicals, and Drug Tools
   • Various potent poisons
   • Opium, morphine, heroin, marijuana, and other addictive narcotics and psychotropic drugs
   • Alcohol, tobacco, smoking mixtures, e-cigarettes (and liquids)
2. Explosives, Dangerous Goods, and Chemicals
   • All kinds of gunpowder, explosives and their products, detonators, fuse, and other ignition and detonation equipment listed in the “Civilian Explosives List”
   • Pesticides specified in the “Management List of Import and Export Pesticides of the People’s Republic of China” of the Ministry of Agriculture
   • Asbestos
   • Specific hazardous chemicals (eg, 1,2-Dibromoethane, dioxins)
   • Natural sands (eg, silica sand, quartz sand)
   • Animals, plants, and their products with dangerous bacteria, pests, and other harmful organisms
   • Foods, medicines, or other items that hinder the health of humans and animals, come from epidemic areas, and can spread diseases
   • Synthetic drugs (eg, Spice (K2))
3. Guns, Ammunition, and Accessories
   • Various weapons, simulated weapons, ammunition, and explosives
   • Valuable Chinese medicinal materials (eg, musk, tiger bone, rhino horn)
4. Medical Equipment
   • Syringes, needles, and similar products
   • ECG recorders, ultrasound diagnostic equipment, MRI equipment, patient monitors, dental equipment
   • Medical and dental devices such as condoms, prescription and coloured contact lenses, testing kits for HIV, diabetes, pregnancy
   • Other medical instruments and appliances (eg, stethoscopes, blood transfusion equipment, X-ray equipment)
5. Illegal Use Products
   • Radio transceivers, communication security machines
   • Cyberlockers, torrents, file sharing bases, UseNet providers
   • Malware/spyware providers
   • Modification chips, black boxes (devices used to alter or disable artificial restrictions of computers or entertainment devices)
   • Sale of video/audio/visual/software and other materials subjected to copyright without proper agreements with the copyright holders or resellers license
6. Currency and Collectibles
   • National currency
   • Foreign currency and its securities
   • Counterfeit currency and counterfeit securities
   • Precious cultural relics and other cultural relics from leaving the country, general cultural relics
   • Gold and silver and other precious metals and their products
   • Plate, sheet, unforged or powdered platinum
7. Animals, Plants, and Hunting Tools
   • Endangered animals, plants, and related products
   • Hunting tools and traps

Article 10 Liability for Breach of Contract

10.1 If we find, receive reports, or complaints from others that you have violated the agreement of this Agreement or violated laws and regulations and relevant state regulations, we have the right to take measures such as warning, freezing, terminating/suspending/restricting the use of the account and other functions, canceling or terminating this Agreement, or proposing compensation for damages. 

10.2 If your actions cause us losses (including but not limited to direct losses, reputation losses, fines from third parties, claims, etc.), we have the right to recover the full amount from you, and we have the right to freeze your virtual rights and interests such as deposits, virtual currencies, and other properties or coupons in the platform.

10.3 After the termination of this Agreement, the Platform is not obliged to disclose any information in your account to you or any third party designated by you, except as expressly provided by law. After the termination of this Agreement, the Platform still enjoys the following rights: according to the law, the Platform will continue to keep all kinds of information retained by you on the Platform; for your past violations, the Platform can still pursue the responsibility of violations from you according to this Agreement.

Article 11 Application of Law and Jurisdiction

11.1 The laws of the People’s Republic of China shall apply to the conclusion, execution, interpretation, and dispute resolution of this Agreement. 11.2 If any dispute arises between the parties regarding the content of the Platform Service Agreement or its performance, the parties shall endeavor to resolve it through friendly consultation; if consultation fails, either party may file an arbitration with the courts of the People’s Republic of China.

Article 12 How to Contact Us

12.1 If you have any questions, complaints, comments, and suggestions, you are welcome to communicate with us for feedback. Our contact information is as follows: contact@haulerbuy.com

Main Company: Name: Happyship Fulfillment International Limited
Address: 17/F, Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong
Contact: business@happyfulfil.com

Subsidiary: Name: XenCommerce Technologies OÜ Address: Tornimäe tn 5, 10145, Tallinn, Estonia